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obile is increasingly taking over. You’re going mobile, and this same trend both seems of customers had a more favorable view of a
Mseeing just about everything has a mobile like it will continue and is expanding around company if they had a mobile-friendly interface
option today. You’re seeing mobile users the world. Google has offcially gotten more as opposed to only a PC-based one.
logging in with their fngerprints to banks that searches through mobile devices than through
are online only with no physical locations. PCs. By making it easier for your customers to
pay their bills, you’ll see labor costs as well
It’s a changing world when it comes to The tech-savvy, younger generation relies on as late payments decrease. At the same time
accessibility, and in order to cater to this mobile, as do lower income demographics who this is happening, you’ll be seeing your bottom
increasingly common trend, you need to fgure rely exclusively on mobile for their internet line and overall customer satisfaction shoot
out billing options for mobile users so that you access. This same study also pointed out that through the roof.
stay on top of the latest trends. In this post, 34 percent of mobile users in the United States
we’re going to take a look at just such billing mostly rely on their phones for internet access. There’s also an added value to the biller when
options so that you can get ahead of the game That’s essentially one in three people. you take a look at it. Mobile transactions only
and secure more customers. cost 10 cents per transaction. This makes them
All of these studies underline the fact that you that much more cost effective for the company
need to provide a mobile billing solution for as well as convenient for the customer.
Billing options.
your customers. If you don’t, you’re essentially
eliminating access for a large portion of your There are also plenty of effciencies and
If you don’t have a billing option for mobile,
customer base. This is a disservice to your opportunities for increased revenue involved
you’re doing your customers a great disservice.
customers as well as a strike against you that that it’s really a no-brainer to go with and
Consider the fact that mobile bill payers grew
might determine where your customers choose support mobile payment options.
by a whopping 69 percent in 2014.
to go going into the future.
When asked why they support mobile bill
Mobile is growing so quickly that it’s
Not only will this help your customers, it paying options, many customers cite the
outpacing the speed of the internet 15 years
will also bring up your level of customer easiness of use, the convenience, and the
ago. A large portion of the American public is
satisfaction. A study found that 61 percent overall effectiveness and simplicity. Being able
MOBILE USERS

and BillinG OPTiOnS

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